Hello everyone hope this finds you well?
This week I would like to address South African customer’s and clarify the order process for you. The prices are listed in US$ because the site can only process orders in one currency, it is the same for Etsy and all other online marketing platforms, but your payment will be converted to South African Rand on your bank statement. There is nothing to be nervous of, it is very simple and totally secure. All orders are shipped nationwide by Fedex courier overnight. There are two ways of placing an order:
PAYPAL SOUTH AFRICA
The easiest way to pay for anything online is with Paypal. Paypal has a relationship with FNB so you can link your bank account to Paypal. Even if you are not an FNB customer you can still make use of the FNB Paypal service – read about it here.
PAY WITH PAYPAL
- Access the online shop here.
- Use the currency converter at the top of the home page – choose ZAR to see the prices in SA Rand.
- Add your items to the cart and go to View cart where you can see the Subtotal amount in SA Rand.
- Go to checkout. Choose checkout with Paypal. Your order will be processed in US$ (the total amount stated) but will reflect in SA Rand on your bank statement.
- If you have ordered tangible items they will be shipped by Fedex Courier to your door.
- If you have ordered digital items (PDF patterns) you will receive an email confirmation with a link to download the files. They will be instantly available.
PAY BY EFT
- Access the online shop here.
- Use the currency converter at the top of the home page – choose ZAR to see the prices in SA Rand.
- Email us using the contact form on the site. Send a list of the products you would like to order and we will create a manual order for you. Please include your Full name, street address for courier delivery plus your phone number
- You will be sent a confirmation with the total amount to pay by EFT.
- If you have ordered tangible items they will be shipped by Fedex Courier to your door.
- If you have ordered digital items (PDF patterns) you will receive an email confirmation with a link to download the files. They will be instantly available.
CUSTOMER ACCOUNT
- You will be given the option to register a customer account and this will make it much simpler for you to shop in future. We will also save your details in Fedex for shipping in future. For future orders all you need to do is send us a list of your requirements and we will create an EFT order for you.
If you require any other information on ordering, products or details on Embroidery please visit our Help Centre here.
Till next time have a wonderful week, keep smiling and happy stitching.
Trish
Hi Sheila sorry to hear that you were charged customs duties for your order. Unfortunately, some countries do charge customs duties and taxes on imports into the country and the UK is one of them. We do try to make our customers aware of this by placing a read shipping terms statement at checkout and again in your confirmation order. Fedex collect the customs charges on behalf of the UK government – they are not allowed to deliver your item till the duties have been paid, but to clarify it is not an additional charge by Fedex themselves. I know how you feel, because we are ALWAYS charged import duties on any incoming shipments in Africa and it can be a bit discouraging sometimes
when one is charged double the order in duties. I do hope we see you in the future:) Trish
Hello
Thank you for your e mail but it seems that there is an error.
I am not Trish, but Dominique and I did not order this.
Could you please confirm by e mail that this purchase is not for my attention and that you will correct this.
Kind regards
Dominique Campana
Envoyé de mon iPad
Apologies, Trish, the invoice was from Fedex.
Sheila
Hi Trish. I ordered one of your embroidery bags and two mini bags. They are lovely and I paid by Paypal. However I was shocked when I had to pay a further £25 (UK) for these when I received an invoice from customs. It has deterred from ordering anything else as these small three items cost me over £50 (UK).
Best wishes Sheila
On Mon, 20 Aug 2018 09:11 Trish Burr Embroidery, wrote:
> trishburr posted: “Hello everyone hope this finds you well? This week I > would like to address South African customer’s and clarify the order > process for you. The prices are listed in US$ because the site can only > process orders in one currency, it is the same for Etsy and” >